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Personal Details

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Professional Details
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Additional Information
Behavioural Questionnaire
If a rude customer approached you to complain about their room, what would you do? *
How would you describe yourself? *
If you saw a customer struggling to carry their luggage to their room, what would you do? *
Your shift is finished but a customer asks for your help on your way out. What do you do? *
You’re handing over your shift to the next team member and forget to tell them about a customer’s special booking request. The customer makes a complaint and blames your team member. You: *
You see that a child has spilt a drink in the middle of the hotel lobby floor. You: *
What do you do when the manager disagrees with your idea? *
How do you deal with numerous tasks at the same time? *
A frustrated customer comes to you to complain about their easyHotel experience. They take it out on you. What do you do? *
A angry customer complains at the front desk about the room being cold, even though the air conditioning unit is switched on and is at the maximum temperature, all the guest can feel is cold air, the hotel is full, so you cannot move them to an alternative room, what would you do? *
Equal Opportunities Statement

easyHotel will only use this data for the purpose of equal opportunities monitoring, this information will not be used as part of your application.

Equal Opportunities

If you have a medical condition, the Disability Discrimination Act (1995) requires employers to make reasonable adjustments to the job content or working environment. To achieve this, we need to know whether you are covered. Definition of Disability: “A physical or mental impairment which has a substantial and long-term effect on a person’s ability to carry out normal day-to-day activities in a non-work environment.”

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